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Troubleshooting

Having some issues? Don't worry, we got you covered!

Updated over 6 months ago

If you're experiencing issues with dScribe, these actions often help:

Do a hard refresh

A lot of issues can be resolved by clearing the cache of your browser.

Chrome and Windows:

To hard refresh on Google Chrome on Windows, there are 2 options:

  1. Hold down Ctrl and click the Reload button.

  2. Or Hold down Ctrl and press F5.

Chrome and Mac:

To do a hard refresh on Google Chrome on Mac, there are 2 options:

  1. Hold down Shift and click the Reload button.

  2. Or Hold down Command, Shift and click the ‘R’ key.

Firefox and Windows:

To hard refresh on Firefox on Windows, there are 2 easy key combinations you can use:

  1. Hold down Ctrl, Shift and the ‘R’ key.

  2. Or Hold down Ctrl and press F5.

Firefox and Mac:

To hard refresh on Firefox on Mac, there are 2 easy key combinations you can use:

  1. Hold down Command, Shift and the ‘R’ key.

  2. Or Hold down Shift and press the reload button.

Safari:

To hard refresh safari, there is 1 simple option:

  1. Hold down the option and command key then press the ‘E’ key.

Edge/Internet Explorer:

  1. Hold down the Ctrl key, then press the F5 key.

  2. Or hold down the Ctrl key and click the Reload button.

Clear your local storage

Chrome

  1. Open the Google Chrome Console by pressing F12 key.

  2. Select “Application” in the console’s top menu.

  3. Select “Local Storage” in the console’s left menu.

  4. Right click your site(s) and click clear to delete the local storage.

Firefox

  1. Open the Developer Tools by pressing F12 key.

  2. Select “Storage” in the developer’s top menu.

  3. Select “Local Storage” in the developer’s left menu.

  4. Right click your site(s) and click delete all.

Safari

  1. Click the Develop menu and choose Web Inspector.

  2. Select “Storage” in the top menu

  3. Select “Local Storage” in the developer’s left menu

  4. Click your site(s) and click the trash icon at the top.

Microsoft Edge

  1. Press Ctrl + Shift + Delete

  2. Select Cookies and cached data, then click Delete.

Check your company firewall settings

When you are connected to your company VPN, you are technically inside the office network and all the Firewall Rules and ACLs applied on your company network are now applicable to your PC via VPN.

Check with your network administrator if dscribedata.com domains are allowed within your network.

To quickly check if your firewall is the issue, try to connect to our application using your own home internet or a WiFi hotspot from your phone.

Creating a hotspot on Iphone/Ipad:

Go to Settings > Personal Hotspot > Allow Others to Join and toggle it to on (if you don't see Personal Hotspot in Settings, tap Cellular > Personal Hotspot). Make note of the Wi-Fi password.

Creating a hotspot on Android:

Samsung phones hide this option under Connections > Mobile Hotspot and Tethering > Mobile Hotspot. Google's Pixel has it under Network & internet > Hotspot & tethering > Wi-Fi hotspot. Those with a Motorola phone can open Settings > Network & internet > Hotspot & tethering.

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