How many steps can each guide contain?
The maximum number of steps depends on the size of your screenshots (depending on your screen size). We recommend keeping it to a maximum of 15-20 steps per guide. This also ensures your guides remain to-the-point and user-friendly. TIP: to link follow-up guides, see also this guide.
How do I set up Single Sign-On?
See the onboarding playbook.
Can I centrally activate the browser extension for my users?
Yes, you can do this for Google Chrome and Microsoft Edge. See the onboarding playbook.
Can you duplicate a guide?
No, unfortunately you currently cannot duplicate guides.
We created all our guides on a QAS (quality) environment. Can we update them in bulk to they become linked to our PRD (production) environment?
You can individually update guides via page targeting. In some cases, updating all guide links from one pattern to another (for example www.qas.erp800.com to www.prd.erp800.com) is possible. This requires assistance of the dScribe development team and might come at a cost.
How come I don't see the direct support chat?
The support chat is only available to customers on a paid plan including live support. If you're on a free partner plan, contact your implementation partner. If you're encountering a technical bug, you can contact us via [email protected].
I want to explain dScribe Guide to a new user. Do you have a good introduction?
Yes! You can share this link with them: https://dscribe.dscribe.cloud/guide/embed/f853430e-88f2-4956-911d-35f8b2ed29c4/f8bdb61e-b317-43e5-9041-bb1a649df321?mode=slides
Any question remaining unanswered? Check out this overview of guides.